Legal
Privacy Policy
CapSoul ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
- Account information, such as name, email address, and profile details.
- Capsule content you choose to create and upload (text, voice, photos, videos, and related metadata).
- Recipient and delivery details you provide for capsule delivery.
- Usage and device information to improve performance, reliability, and security.
- Contact and support messages submitted through forms on our website.
2. How We Use Your Information
- To provide and operate CapSoul services, including scheduled capsule delivery.
- To secure accounts, protect content, and detect abuse or fraud.
- To improve product quality, features, and user experience.
- To communicate service updates, support responses, and relevant account notices.
- To comply with legal obligations and enforce our terms.
3. Sharing of Information
We do not sell personal information. We may share data with trusted service providers that help us operate CapSoul (such as hosting, analytics, communications, and payment services), subject to appropriate safeguards. We may also disclose information when required by law or to protect users and the integrity of our services.
4. Security and Storage
We use technical and organisational safeguards designed to protect your data. While no system is guaranteed to be 100% secure, we continuously work to protect the confidentiality, integrity, and availability of your information.
5. Data Retention
We retain personal data for as long as necessary to provide services, fulfil legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on account activity and legal requirements.
- Account profile and billing records are retained while your account is active and for a reasonable period afterward for legal and compliance purposes.
- Capsule content is retained to enable secure future delivery, according to your account settings and service lifecycle requirements.
- If you request account deletion, we will process deletion in line with applicable law, subject to required retention for legal, fraud-prevention, tax, or security obligations.
- Backups may persist for a limited period before secure overwrite or expiry as part of normal disaster recovery controls.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to request a copy of your data. To make a request, contact us using the details below.
7. Children’s Privacy
CapSoul is not intended for children under the age required by applicable law to consent to digital services without parental permission.
8. International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for international data transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and provide notice where appropriate.
10. Contact
If you have privacy questions or requests, contact us at hello@capsoul.co.uk.